PRIVACY POLICY

Kōena Integrative Medicine

Last Updated: May 15, 2026

1. INTRODUCTION

Kōena Integrative Medicine ("Kōena," "we," "us," or "our")

is committed to protecting your privacy and the security of

your personal information. This Privacy Policy explains how

we collect, use, disclose, and safeguard your information

when you visit our website at www.koenacolorado.com,

complete our online forms, or communicate with us

electronically.

Please read this policy carefully. By using our website or

submitting any form on our site, you agree to the terms of

this Privacy Policy.

If you do not agree with the terms of this Privacy Policy,

please do not use our website or submit any forms.

2. INFORMATION WE COLLECT

We may collect the following types of information:

a) Personal Information You Provide Directly:

- Full name

- Date of birth

- Phone number

- Email address

- Mailing address

- Health and medical history information submitted

through our intake and consent forms

- Payment information (processed securely through

third-party processors — we do not store payment

card data)

- Communications you send to us via email, contact

forms, or text message

b) Information Collected Automatically:

- IP address

- Browser type and version

- Device type

- Pages visited and time spent on our site

- Referring website

- Cookies and similar tracking technologies

c) Information from Third Parties:

- We may receive information from scheduling platforms,

electronic health record systems, and other

third-party tools we use to operate our practice.

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

- Respond to your inquiries and schedule appointments

- Process and manage patient intake forms and consents

- Provide, coordinate, and improve your care

- Send appointment reminders and follow-up

communications

- Send marketing and promotional communications

(only with your explicit consent)

- Comply with applicable laws and regulations

including HIPAA

- Improve our website and services

- Protect the security and integrity of our practice

4. HIPAA & PROTECTED HEALTH INFORMATION

Kōena Integrative Medicine is a covered entity under the

Health Insurance Portability and Accountability Act (HIPAA).

Any Protected Health Information (PHI) you submit through

our website or forms is handled in accordance with our

Notice of Privacy Practices and applicable HIPAA regulations.

Your PHI will only be used and disclosed as permitted by

law — including for treatment, payment, and healthcare

operations — or with your written authorization.

Our full Notice of Privacy Practices is available upon

request. Please contact us at contact@koenacolorado.com

or call 303-834-8376.

5. TEXT MESSAGE (SMS) COMMUNICATIONS

By providing your phone number and opting in to receive

text messages from Kōena Integrative Medicine, you consent

to receive SMS communications including but not limited to:

- Appointment reminders and confirmations

- Health and wellness information

- Promotional offers and clinic specials

- Program updates

Message and data rates may apply. Message frequency

varies. You may opt out at any time by replying STOP

to any text message. For help, reply HELP or contact

us at 303-834-8376.

We do not sell or share your phone number or SMS consent

data with third parties for their own marketing purposes.

6. EMAIL COMMUNICATIONS

By providing your email address, you consent to receiving

emails from Kōena Integrative Medicine. You may unsubscribe

at any time by clicking the unsubscribe link in any email

or by contacting us directly at contact@koenacolorado.com.

7. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share

your information in the following limited circumstances:

a) Care Team: Your health information may be shared among

your Kōena care team for the purpose of coordinating

your care.

b) Service Providers: We may share information with

trusted third-party vendors who assist us in operating

our website and practice (such as scheduling software,

electronic health records, email platforms, and payment

processors). These vendors are contractually obligated

to protect your information.

c) Legal Requirements: We may disclose your information

if required by law, court order, or governmental

authority, or to protect the rights, safety, or

property of Kōena, our patients, or the public.

d) Business Transfers: In the event of a merger,

acquisition, or sale of our practice, your information

may be transferred as part of that transaction.

You will be notified of any such change.

We will never sell, rent, or trade your personal

information to third parties for marketing purposes.

8. COOKIES & TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to

enhance your browsing experience and analyze site traffic.

You may disable cookies through your browser settings;

however, some features of our website may not function

properly without them.

We may use third-party analytics tools such as Google

Analytics to help us understand how visitors use our site.

These tools may collect information about your online

activities over time and across websites.

9. DATA SECURITY

We implement reasonable administrative, technical, and

physical safeguards to protect your personal information

from unauthorized access, disclosure, alteration, or

destruction. However, no method of transmission over

the internet or electronic storage is 100% secure.

We cannot guarantee absolute security.

If you believe your information has been compromised,

please contact us immediately at contact@koenacolorado.com

or 303-834-8376.

10. DATA RETENTION

We retain your personal information for as long as

necessary to provide services, comply with legal

obligations, resolve disputes, and enforce our

agreements. Medical records are retained in accordance

with Colorado state law requirements.

11. YOUR RIGHTS

Depending on your location and applicable law, you may

have the right to:

- Access the personal information we hold about you

- Request correction of inaccurate information

- Request deletion of your personal information

(subject to legal and medical record retention

requirements)

- Opt out of marketing communications at any time

- Request a copy of your HIPAA Notice of Privacy

Practices

- File a complaint with the U.S. Department of Health

and Human Services if you believe your HIPAA rights

have been violated

To exercise any of these rights, please contact us at:

contact@koenacolorado.com | 303-834-8376

12. CHILDREN'S PRIVACY

Our website and services are not directed to children

under the age of 13. We do not knowingly collect

personal information from children under 13 without

verifiable parental consent. If you believe we have

inadvertently collected information from a child under

13, please contact us immediately.

13. THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or

content of those sites. We encourage you to review

the privacy policies of any third-party sites you visit.

14. CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy at

any time. Changes will be posted on this page with an

updated "Last Updated" date. Your continued use of our

website following any changes constitutes your acceptance

of the updated policy.

15. CONTACT US

If you have any questions about this Privacy Policy or

how we handle your information, please contact us:

Kōena Integrative Medicine

713 3rd Ave

Longmont, CO 80501

Phone: 303-834-8376

Email: contact@koenacolorado.com

Website: www.koenacolorado.com